Case Study: B.More AI Assistant – Transforming Service Navigation

Client: B.More

Mission: To connect services, recovery communities, and individuals in need across Portsmouth.

The Challenge: Portsmouth’s network of support services is vast but fragmented, creating a confusing landscape for individuals in crisis, recovery, or caregiving roles. Navigating these resources is challenging, with gaps in communication between services making the process even more difficult. B.More’s mission of fostering connection and collaboration required a solution to bridge these gaps and make support more accessible.

The Solution: A 24/7 Digital Extension of B.More’s Mission. While strategising how AI could support B.More, I saw an opportunity to exemplify their mission through a bespoke AI assistant. Designed to embody B.More’s values of empathy, inclusivity, and personalised care, the assistant acts as a digital extension of their team. It simplifies navigation, connects users to resources, and fosters collaboration within Portsmouth’s recovery communities.

The Strategy: Tailoring AI to B.More’s Unique Needs

Project status: Still in progress.

Immersing in B.More’s Mission

To ensure the assistant reflected B.More’s values and goals, I:

  • Embedded empathy and inclusivity into every interaction.

  • Designed it to support diverse users, including individuals in crisis, those in recovery, and service providers.

  • Focused on bridging communication gaps between services, making navigation easier.

    Building a Data-Driven, Personalised Knowledge Base

    I created a robust knowledge base to ensure the assistant delivered accurate and relevant information:

  • Custom Databases: Curated local data on services, recovery programmes, mental health resources, and community initiatives.

  • Automated Updates: Enabled regular web crawling to keep information current, including service schedules and contact details.

    Infusing Human Expertise into AI

    To replicate B.More’s human-centered approach, I am incorporating staff knowledge into the assistant by:

    • Collaborating with the team to prioritise resources, refine recommendations, and ensure crisis scenarios were handled appropriately.

    • Designing the assistant to match a tone that best exemplifies B.More’s mission.

    Iterative and Adaptive Design

    The assistant is being developed as an evolving solution to meet B.More’s changing needs, involving:

    • Tone and Personality: Refining the assistant’s voice to balance professionalism and empathy.

    • Feedback and Testing: Iteratively improving accuracy, user experience, and mission alignment through real-world testing.

    • Future-Ready Design: Creating feedback loops for ongoing adaptation as B.More grows.

    A Scalable, Affordable Solution


  • B.More is a growing organisation, so the solution was designed with cost and scalability in mind:

    • Budget-Friendly: Started with low-cost platforms (£15/month) for early-stage usage.

    • Scalable: Built to expand capacity, add advanced features, and grow alongside the organisation.

The end result: A Lifeline for Portsmouth’s Recovery Community

The AI assistant will serve as:

  • A 24/7 Resource for Individuals: Offering instant signposting to local services, programmes, and community support.

  • A Simplified Guide for Service Providers: Streamlining navigation and fostering collaboration across the recovery network.

  • A Reflection of B.More’s Values: Ensuring users feel seen, supported, and connected to their community.

By combining advanced AI with human expertise, the assistant will amplify B.More’s mission to make recovery services accessible to all, reducing barriers to help.

How This Approach Can Help Your Organisation

I specialise in strategising and building AI solutions that bring organisational missions to life. Whether you already have a vision or need help identifying opportunities, I can design innovative tools to solve challenges and create lasting value.

  • Tailored AI Solutions: Personalised systems that simplify processes, enhance collaboration, and reflect your organisation’s unique mission.

  • Scalable, Long-Term Tools: Beyond short-term projects, I create platforms or websites that automate tasks, adapt to your organisation’s growth, and provide lasting value.

  • Affordable Options: Cost-effective solutions that fit your budget while delivering maximum impact. Whether starting small or planning for future expansion, I’ll design a system that grows with you.

  • Empowering Your Vision: I proactively identify opportunities to help your organisation achieve its mission, turning challenges into transformative solutions.

  • Human-Centric Design: My AI systems enhance, not replace, the human touch—preserving empathy, care, and connection as the heart of your work.

Let’s collaborate to create tools that empower your organisation and help you make a lasting impact.

P.S Stay tuned for the launch of B.More’s website, where their mission for connection and recovery will come to life! The new site will feature their powerful AI assistant, ready to guide users to the resources they need 24/7. Don’t miss the chance to explore how B.More is transforming recovery connection in Portsmouth. Check out their facebook now: https://www.facebook.com/people/BMore/61563609051779/

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